CANCELLATION AND REFUND POLICY
Cancellation And Refund Policy - ResellersPanel accounts are set up on a prepay basis. ResellersPanel customers may decide to cancel their account at any time and get a full refund if the cancellation request is made within 30 days of the official sign-up date according to our Money Back Guarantee Policy. To cancel an account, the customer must send an e-mail or a support ticket to the Sales Department and provide any authentication credentials requested by ResellersPanel Any other form of cancellation request will not be accepted. Any incentives offered to customers upon sign-up will also be cancelled. However, domain name registrations/transfers and upgrades are treated as non-refundable services and cannot be cancelled or refunded after being activated per customer request. The domain name owner will have access to a domain management account, and will be able to transfer the domain name to another registrar.
Late cancellations as well as accounts cancelled by ResellersPanel due to TOS violations, in which the customer decides not to fix the violation, do not qualify for the 30-day money back guarantee.
All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your credit/debit card and affect your credit/debit card balance in accordance with the credit/debit card issuer's terms of service.
All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your PayPal account and affect your PayPal balance in accordance with the PayPal's terms of service.
Money Back Guarantee Policy - ResellersPanel offers a 30-day money back guarantee. In case you are not satisfied with our hosting services, you can submit a refund request via a trouble ticket from your Modern Bill billing account, and receive a full refund for your hosting plan within 30 days of the account purchase, in order to receive full refund.»···»···»···»···
non-refundable services: all single-year or multi-year domain registration or transfer services and upgrades. All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer.
The amount that will be credited back to you in accordance with our 30-day money back guarantee will not include the cost of all non-refundable services that have been purchased upon sign-up (i.e. you will be issued a partial refund on the original transaction if you have purchased non-refundable services for your web hosting account).·
A table containing the regular annual prices of the domain names offered by ResellersPanel is located in section 16-b of this legal document
